TL 9000 is a quality standard developed by the Quality Excellence for Suppliers of Telecommunications Forum.
TL 9000 is a globally recognized quality standard and is designed to improve telecommunications or information and communication technologies (ICT) products and services.
TL 9000 includes all of the requirements of the ISO 9001 quality standard, plus additional requirements that focus on customer needs, strategic planning, and accountability. In addition, companies who are certified to TL 9000 must report on a set of standardized metrics for performance, reliability, and delivery, which provide industry-benchmarking capabilities.
Benefits of TL9000:
| Operational Benefits |
Customer Relationship Benefits |
- Decreases costs of product life cycle management, audits, supplier
management expenses, and general operations
- Delivers improvements in
- Performance in manufacturing and service
- Productivity
- Reliability of processes and production
- Life-cycle management
- Supply chain efficiencies
- Employee teamwork
- Increases the efficiency of external audits and site visits
- Ensures operational consistency
- Quantifies performance results
|
- Provides access to a greater customer base
- Enhances competitive position
- Improves customer service and overall satisfaction
- Establishes a method to gather and measure quality and performance data
- Demonstrates a commitment to product quality and customer value through focus on cycle-time reductions; on-time deliveries; return rates; reliability; and defect elimination
- Demonstrates the company’s accountability and focus on continual improvement
- Enables the development of stronger customer/supplier relationships
|
Essentials of TL9000:
- Management Involvement
- Identify Key Processes
- Implementation Team Selection & Training
- Definition of process measures
